Salon Policies
We want you to be 100% satisfied with your overall experience at HOB.
As professionals, we strive to communicate how important it is
to take the most healthy and realistic approach to achieving your hair goals!
Please read the following policies carefully.
HOB requires a valid credit card on file at all times.
Deposits
Consultations, Brazilian Blowout, & Color Correction services all require NON-REFUNDABLE deposits. Deposit will be applied toward reservations if cancellation policy is followed. Remaining service balance will be rendered at the time of service.
Cancellations, No Shows & Tardiness
In the event that you have to cancel or reschedule a reservation, 48 hours notice is required to avoid cancellation fees.
If reservation is canceled with less than 48 hours notice, you No-Show your reservation, or you are tardy for your reservation and we are unable to provide the service scheduled, the card on file will automatically be charged a minimum of $75 PER SERVICE and, if applicable, ANY OTHER DEPOSITS ON FILE WILL BE FORFEITED.
Acceptable forms of cancellation: phone call, text or voicemail to 239-287-3639 x0.
Please be aware that if you are more than 15 minutes late for your reservation, we will not be able to guarantee that you will receive any or all full services scheduled, and cancellation fees will apply to any services we are no longer able to accommodate.
Credits
Account credits can only be used be used towards any product or service, and are non-transferrable to any other client.
Credits cannot be used to purchase a HOB gift card and are not redeemable for cash.
Refunds
HOB does not issue refunds. Cancellation fees and deposits are non-refundable.
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Hair Services: No refunds.
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Hair Tools: No refunds or exchanges.
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Hair Extensions: No refunds or exchanges.
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Jewelry: No refunds.
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Shower Filters and Refills: No refunds.
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Hair Products: Can exchange for equal or lesser value within 7 days of purchase with reasonable usage within that time. *Difference in price from the originally purchased product and the newly chosen product will be forfeited if new product is less than the purchase price of the original product or paid if greater than the original purchase price.
Redos
If we have not met the hair goals you communicated at your most recent visit, please contact our Salon Manager 239-287-3639 x700, within 10 days for consideration of a courtesy service offering. HOB reserves the right to decline a service adjustment offering for any reason. No refunds will be issued. Redo services must be done by original service provider to qualify.
HOB cannot perform any redo services if you or another stylist outside of HOB makes adjustments to your hair after your service.
After 10 days, any change to your hair color, texture, growth, breakage, etc. is considered the sole responsibility of the client
and HOB is not held liable for color fading or alteration, hair quality, correction, or redos.
Redos are a courtesy service and are ultimately at the discretion of House of Blondes to provide.
Extension, Brazilian Blowouts & Color Correction services are excluded from the HOB Redo Policy and 10 day adjustment window.
Non-Sufficient Funds & Invalid Credit Cards
A valid credit card is required to be on file at all times. If a credit card fails to accept any charges for services rendered,
or to enforce a disclosed and agreed upon salon policy, the card holder will be notified to supply an updated card.
Chargebacks will be challenged and supported with all documentation. Clients who pursue a chargeback on any service will no longer be able to receive services at House of Blondes.
Refusal to pay for services rendered or policy fees will result in a report to police authorities and be sent to collections.